At Quality Aircraft Accessories, customer satisfaction is our ultimate goal. Our policies were developed to create equity between our customers and Quality Aircraft Accessories. If you have questions or comments about these policies, please email Brandon Stewart.
Quality Aircraft Accessories will accept returned goods with the following conditions:
The aircraft accessory or aircraft component must have been originally purchased from Quality Aircraft Accessories.
Aircraft accessories or aircraft components may be returned to Quality Aircraft Accessories within 90 days of purchase, subject to a 10% restocking fee, provided that the accessory or component has not been installed and is returned in its original packaging with associated paperwork.
Aircraft accessories or aircraft components returned after 90 days will be at the discretion of Management.
Aircraft accessories or aircraft components must be returned “freight paid” and include the following information: date of purchase, invoice number, and the reason for return.
Any additional hardware, fittings, brackets, etc., received outside the scope of work performed by Quality Aircraft Accessories, as shown on 8130-3, is being returned “AS IS” and QAA warrants/implies no representation of airworthiness status. Furthermore, QAA is not responsible for any lost or damaged hardware, fittings, brackets, etc. Customers are urged to remove and retain such items prior to sending in units for repair/overhaul.
Aircraft accessories or aircraft components being returned for warranty consideration must include a completed warranty investigation request form.
- Core abandonment: Quality Aircraft Accessories will make reasonable effort to contact our customers concerning cores mailed in with improper documentation. After a reasonable time period the core ownership will be assumed to be QAA’s for right of disposal as it sees fit.
- Hardware – Please do not send fittings or hardware with your parts and core returns. Quality Aircraft Accessories does not take responsibility for lost accompanying parts.